Churchill again had the great opportunity to partner with the Committee for Economic Development Australia (CEDA), delivering yesterday’s Shaping WA: The Business of Tourism lunch at Optus [...]

After seven years of outstanding client service, Churchill is proud to announce the appointment of David Lynch to Director. This appointment rounds out an exciting month for the firm which also [...]

This week Churchill Consulting held our inaugural Junior Consultants Day which saw 14 children, aged 2 to 15 years old, participate in a morning consultancy workshop. The morning’s program [...]

Are you aware of the blind spots in your organisation and the true effect they are having on performance? Commonly used as a technique by Human Resources to recruit new candidates, here at [...]

Customer Journey Mapping is increasingly used as a critical tool that organisations use to deliver on a customer-centric strategy.

Organisations across all industries are required to consistently review their ‘Business Model’ in order to grow and in many cases, survive in an age of disruption. That was the key take away from [...]

Regular assessment of your customer experience is vital to an organisation retaining and attracting increasingly sophisticated and sometimes disloyal customers. A strong foundation of customer [...]

Changing market conditions in WA have meant tourism will play an increasingly important role in generating economic benefits a community. To realise its full potential and achieve sustainable [...]

Depending on the global statistics you read, it is estimated that approximately 90% of strategic plans are not executed successfully and only 70% of the key performance measures ever met. THE [...]